Service Advisor

Who We Are

Jim Taylor Auto Group is a people-first automotive organization built on relationships, integrity, and growth. We believe great results come from taking care of our employees just as well as our customers. Our core values — Dedication, Responsibility, Initiative, Value, and Empathy (DRIVE) — guide how we work, how we serve, and how we support one another every day. At Jim Taylor Auto Group, we don’t just sell or service vehicles — we build trust, careers, and lasting connections. Because here, People DRIVE Us.

Job Summary

The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for creating a positive, transparent, and efficient service experience by understanding customer concerns, preparing repair orders, and communicating clearly throughout the repair process. The ideal candidate has a strong customer service background, thrives in a fast-paced environment, and works well as part of a team.

Benefits

We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you’ll enjoy a comprehensive benefits package that supports your health, growth, and success, including:

• Medical, Dental, and Vision Insurance

• Disability & Life Insurance

• 401(k) Retirement Plan

• Paid Vacation and 5 Paid Holidays

• Free Medical Clinic Access

• Free Mental & Physical Therapy Services

• Free Access to a Nutritionist

• Employee Discount Program

• Ongoing Training & Career Development Opportunities

• Employee Referral Bonuses

• Fun Employee Appreciation Events

Qualifications

Required:

• 2+ years of customer service experience

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Basic computer proficiency

• Ability to work in a fast-paced, team-oriented environment

• Positive, professional attitude

• Valid driver’s license with a clean driving record

Preferred:

• Previous automotive or service advisor experience

• Ability to learn and apply new technology and service procedures

Responsibilities

• Greet customers promptly and professionally

• Listen to customer concerns and document service needs accurately

• Prepare repair orders with clear descriptions, estimates, and timelines

• Communicate inspection results and recommended services to customers

• Coordinate with technicians and dispatch to ensure efficient workflow

• Provide updates throughout the repair process and obtain proper approvals

• Explain completed work and charges clearly to customers

• Schedule service appointments and handle inbound service inquiries

• Maintain accurate documentation and support high customer satisfaction standards

• Assist with resolving customer concerns in a timely and professional manner